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THANK YOU Thank you for purchasing from the Autism Speaks™ online store. About forty percent of the purchase price of each product sold directly through Autism Speaks is applied to our mission. Your purchase not only provides financial support, it increases awareness of autism spectrum disorders. Thank you for your contribution to Autism Speaks! SHIPPING & HANDLING CHARGES EXPLAINED Currently, shipping and handling is added to orders based on the total order or basket price. So that the bulk of your purchase goes toward the Autism Speaks mission, we must charge for the approximate fee we pay to third parties. Orders under $25 are shipped via the US Postal Service, and orders of more than $25 are shipped UPS. See our shipping fee schedule here. HOW LONG WILL IT TAKE TO GET MY ORDER? Currently, we process orders twice per week and send them out to our warehouse in Kansas. Usually, the warehouse can process orders immediately upon receipt. It usually takes 10 - 14 business days from the date of your order to receive it. RETURNS & EXCHANGES Your order should have had a card enclosed with it. To return or exchange an item purchased, please send the unworn, unused item with the card on the reverse side completed. Any return sent without the completed card will not be exchanged or refunded, so please make sure to complete the card and insert it with the item you are returning! Should you not have the returns card, please enclose a letter with the following:
SHIP RETURNS & EXCHANGES TO: Autism Speaks Online Store Returns OTHER CUSTOMER SERVICE INQUIRIES: Call 1-620-382-8093 or email us at store@autismspeaks.org Frequently Asked Questions Q: How do I suggest an item for the online store? A: Please fill out our "Share Your Ideas!" form here A: Approximately 40% of the value of all items sold directly by Autism Speaks benefits our mission. In addition, you are raising autism awareness everywhere your Autism Speaks gear and accessories is seen! (This does not apply to partners of Autism Speaks or items that are purchased through third parties. Their contributions are closely monitored and all have signed agreements to guarantee their contribution. Some partners' contributions are in excess of 40% of the item sale price.) Q: How do I know if a product bearing the Autism Speaks logo is genuine, and that the money I spend is going to the charity? A: Autism Speaks does not allow third parties to use the Autism Speaks logo on its products unless it appears in the online store. If it is not in the Online Store or being sold at an Autism Speaks staffed event, it is probably not the real thing and we cannot account for your purchase or contribution. If you think products are being sold without authorization, please email us at store@autismspeaks.org.
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